At Brooks Braithwaite, we’re committed to delivering excellent customer service. We assess and pay claims fairly and as quickly as possible to support our customers when they need us most.
If you’d like to speak to a member of the Brooks Braithwaite Claims Team please call 0345 982 5499. If you’re in a vulnerable situation and need additional support, please refer to our Vulnerable Customer Policy to see how we can help.
Monday – Friday: 8am – 8pm
Saturday – Sunday: 9am – 6pm
1. How to make an insurance claim:
If your claim relates to veterinary fees, please download, complete, and return the claim form below.
If your claim falls into one of the categories below, please contact our Claims Team on 0345 982 5499.
- Death of an animal
- Loss due to theft, straying, or deliberate release (including advertising and reward)
- Loss of boarding fees
- Animals in transit
- Custodial responsibility
2. Insurance claims for all other sections of cover:
- Property Damage
- Business Interruption
- Money
- Goods in Transit
- Specified All Risks
- Frozen Foods
- Employers’ Liability
- Public Liability, Products Liability, and Professional Indemnity
Claim forms are not available for these sections of cover.
Following an incident, damage or loss, please contact our Claims Team on 0345 982 5499, or complete the form below and we’ll be in touch.